TERMS OF SERVICE
Last updated: 14 October 2026
OVERVIEW
Welcome to Mamas Hub! Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Mamas Hub, operated by Rocker Bye Byes Ltd.
Mamas Hub operates this online store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they contain important information about your legal rights, warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy:
https://rockermumma.com/policies/privacy-policy
If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence. If you allow a minor dependent to use our Services on devices you own or manage, you are responsible for that use.
To browse our store or make purchases, you may be asked to provide information such as your email address, billing details, payment information and shipping address. You agree that the information you provide is accurate, current and complete and that you are authorised to provide it.
You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to another person without our permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products as accurately as possible. However, colours and product appearances may vary depending on your device, screen settings and configuration.
We do not guarantee that the appearance or quality of products will meet every customer's expectations or exactly match their online representation.
Product descriptions, images, prices and availability may be updated at any time. We reserve the right to discontinue products or limit quantities, subject to applicable law.
SECTION 3 – ORDERS
When you place an order, you make an offer to purchase the selected products. We reserve the right to accept or decline an order where permitted by law.
An order is not accepted until we confirm acceptance. Payment must be received and processed before an order is accepted.
Please review your order carefully before submitting it. If we cannot accept, change or cancel an order, we will make reasonable efforts to notify you using the contact details provided.
Returns, refunds and exchanges are handled in accordance with our Refund Policy:
https://rockermumma.com/policies/refund-policy
Nothing in these Terms affects any consumer rights that cannot legally be excluded.
You confirm that purchases are for personal or household use unless otherwise agreed with us.
SECTION 4 – PRICES AND BILLING
Product prices, discounts and promotions may change without notice. The price charged will generally be the price displayed when the order is placed and confirmed, subject to applicable law.
Unless expressly stated otherwise, shipping charges and any applicable taxes, customs duties or import charges may be additional.
Promotions may have separate terms and conditions. Where promotional terms conflict with these Terms, the applicable promotion terms will govern to the extent permitted by law.
You agree to provide current, complete and accurate purchase, payment and account information. You must update your details when necessary so we can process orders and contact you.
You confirm that you are authorised to use the payment method provided and agree to pay the applicable order total, including any disclosed shipping charges and taxes.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates and are not guaranteed unless expressly stated otherwise. Delays may occur because of shipping carriers, customs processing, weather or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for information about delivery options, charges and estimated delivery times:
https://rockermumma.com/policies/shipping-policy
Your statutory rights regarding delivery, cancellation and the transfer of risk remain unaffected.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services and their content, including text, images, graphics, logos, product descriptions, videos, audio and website design, are owned by Mamas Hub, Rocker Bye Byes Ltd, our affiliates or licensors, or are used with permission. They may be protected by applicable intellectual property laws.
You may use our Services for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by law.
Mamas Hub, Rocker Bye Byes Ltd and associated names, logos, designs and slogans may be protected trademarks. You may not use them without permission.
All rights not expressly granted remain reserved.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
Our Services may provide access to tools or features offered by third parties. We do not necessarily monitor or control these tools.
Third-party tools are provided subject to the applicable provider's terms and conditions. To the extent permitted by law, we are not responsible for issues arising from your use of third-party tools.
You are responsible for reviewing and understanding the terms that apply to those tools.
Any new features or services we introduce will also be subject to these Terms unless separate terms apply.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services. We do not control or guarantee the accuracy, availability or content of those websites.
Accessing third-party websites is at your own discretion and subject to their terms and privacy policies.
To the extent permitted by law, we are not responsible for losses arising from third-party websites, products or services. Questions or complaints about third-party products and services should be directed to the relevant provider.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Mamas Hub is powered by Shopify, which enables us to provide our online store and Services.
Purchases made through our store are transactions with Rocker Bye Byes Ltd, the business operating Mamas Hub, rather than Shopify.
To the extent permitted by law, Shopify is not responsible for transactions between you and our business. Nothing in these Terms excludes any responsibility that cannot legally be excluded.
SECTION 10 – PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy:
https://rockermumma.com/policies/privacy-policy
Because our store is hosted by Shopify, Shopify processes personal information relating to your access to and use of the store to provide and improve its services. Information may also be shared with service providers where necessary to operate the store, process orders and provide customer support.
Please review our Privacy Policy for details about how personal information is collected, used and protected.
SECTION 11 – FEEDBACK AND SUBMISSIONS
If you submit reviews, suggestions, ideas or other feedback, you confirm that you have the necessary rights to provide that content.
You grant us permission to use, reproduce, modify, publish and display your feedback for purposes connected with operating, improving and promoting our Services, subject to applicable law.
You must not submit content that is unlawful, misleading, defamatory, abusive, infringing or harmful, or that contains malicious software.
We may remove or moderate content where reasonably necessary or permitted by law. We are not obliged to keep unsolicited feedback confidential, compensate you for it or respond to it.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct errors and update information. Where necessary and permitted by law, we may contact you about an affected order or cancel an order and provide any refund required by law.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes. You must not use our website:
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For unlawful, fraudulent or malicious activities.
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To violate applicable laws or regulations.
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To infringe intellectual property or other rights.
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To harass, threaten, abuse or harm another person.
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To submit false or misleading information.
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To distribute spam or unauthorised promotional material.
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To transmit viruses or other malicious code.
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To collect or misuse other people's personal information.
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To interfere with the security or proper operation of our Services.
We may restrict or terminate access where permitted by law if these Terms are breached.
SECTION 14 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We make reasonable efforts to provide reliable Services and accurate information. However, we cannot guarantee that our website will always be uninterrupted, secure or error-free.
To the extent permitted by law, our Services and products are provided subject to the applicable warranties and conditions stated by us and those implied by law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including any applicable consumer rights.
Subject to the preceding paragraph, we will not be liable for indirect or consequential losses arising from your use of our Services where such liability may lawfully be excluded.
SECTION 15 – INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for reasonable losses, liabilities and costs arising from your unlawful use of our Services or your material breach of these Terms, including infringement of another person's rights.
Nothing in this section requires you to accept liability that cannot legally be imposed on you.
SECTION 16 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the extent necessary. The remaining provisions will continue to apply.
SECTION 17 – TERMINATION
We may suspend or terminate access to our Services where permitted by law, including where there is a material breach of these Terms.
You may stop using our Services at any time. Any rights or obligations that arose before termination, and any provisions that are intended to continue afterwards, will remain in effect as applicable.
SECTION 18 – ENTIRE AGREEMENT
These Terms, together with the policies referenced in them, form the agreement governing your use of our Services, subject to any separate terms that apply to particular products, services or promotions.
They replace previous versions of these Terms concerning the same subject matter.
SECTION 19 – GOVERNING LAW
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.
Nothing in these Terms removes any rights you may have to bring a claim in another jurisdiction where applicable law permits it.
SECTION 20 – CHANGES TO THESE TERMS
We may update these Terms from time to time by publishing a revised version on our website.
The updated version will state its effective date where appropriate. Where required by law, we will provide notice of material changes.
Your continued use of our Services after changes take effect will be subject to the revised Terms, to the extent permitted by law.
SECTION 21 – CONTACT INFORMATION
Questions about these Terms of Service can be directed to:
Mamas Hub
Operated by: Rocker Bye Byes Ltd
Email: carly@rockerbyebyes.co.uk
Address: 14 Broad Street Green Road, Maldon CM9 8PD, United Kingdom
Company registration number: 15306854
VAT number: GB455830773
SMS MARKETING TERMS
If you consent to receive SMS marketing from Mamas Hub, you agree to receive recurring text messages that may include promotional offers, order updates, abandoned-checkout reminders and review requests, subject to the consent you provide and applicable law.
Message frequency varies. Consent to receive marketing messages is not a condition of purchase.
Message and data rates may apply according to your mobile provider's plan.
You may unsubscribe from marketing messages at any time by replying STOP to a message from us. For assistance, reply HELP or contact us at carly@rockerbyebyes.co.uk.
We will process your personal information in accordance with our Privacy Policy:
https://rockermumma.com/policies/privacy-policy
SMS messages and services may be subject to additional provider terms. Where applicable, those terms will also apply.
